Webclass 83: How can we use data analytics in O2C process audit?

Q1. Why might it be a problem to link all documents of the order to cash process together in ACL?

Because there is a many-to-many relationship between, for example, sales orders, deliveries, billing documents and payments so the data size would be very big

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Because ACL cannot do joins between different tables

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Q2. Is reviewing the performance of the process an important part of a process audit?

Yes

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No

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Q3. According to IBM, what are the five leading practices for efficiency in O2C?

Tools for cleansing customer data; Evaluating new accounts for credit quality; Enforcing centralized credit limits; Focus on adherence to payment terms; Sharing write-offs with the credit function

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Lead-time from sales order to billing document; The number of users per sales document; The number of documents processed per user; The number of billing documents automatically created

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Q4. Why would the number of users that interact with a particular sales order be an indicator of performance?

Because, on average, 70% of the cost of the revenue cycle is personnel costs (according to IBM study)

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Because the more people that interact with the sales order the more accurate the sales order is likely to be

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Q5. How does having good customer data quality improve the efficiency of the order to cash process?

It reduces the number of people that need to interact with each document in the process

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It helps to negotiate higher prices with the customers

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Q6. According to the IBM study, companies that focus on adherence to customer payment terms have higher or lower days sales outstanding?

Lower

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Higher

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Q7. Which SAP table can we find changes to sales orders in?

CDPOS and CDHDR

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VBAK and VBAP

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Q8. Which SAP field can we find the date that the sales order credit release occurred?

VBAK_CMFRE

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VBAK_ERDAT

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Q9. If we want to get the change documents relating to billing, which objectless should we filter on?

VERKBELEG

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FAKTBELEG

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Q10. Why might we compare the customer invoice posting date to the clearing date?

Because the clearing date usually indicates the date that the customer invoice was paid

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Because the clearing date is the date at which the invoice was cleared to the sales order

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Q11. Where can we find information about payment methods?

In the field BSAD_ZLSPR and T042ZT table

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In the field BSAD_ZLSCH

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Q12. If a journal entry has the reference type (BKPF_AWTYP) equal to VBRK, is it a manually entered journal entry?

No

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Yes

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Q13. Which key techniques do we need in order to be able to make the vertical table that underpins process mining analysis?

Concatenation of tables, concatenation of rows and creation of a data model

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Distribution plots and scatter diagrams

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Webclass 83: How can we use data analytics in O2C process audit?

Webclass 83: How can we use data analytics in O2C process audit?

admin June 9, 2026

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